Dynamic Airline-to-Passenger Communications
Brock Solutions’ SmartNotify:
- Is a powerful software application that collects information such as wait times, flight changes, bag status information, and exception information from a variety of airline and airport systems and presents this information to passengers based on a set of business rules/logic.
- Sends real-time information updates to mobile and web-enabled devices to inform passengers about:
- Wait times at bag drops, customs, security checkpoints
- Flight status changes, gate changes
- Baggage location information, claim unit numbers, etc.
- Notifications are sent based on customizable thresholds for different fields (i.e., sends notification if flight is delayed by x minutes).
- Provides airport or airline systems with real-time information that contributes to enhanced operational performance.
Benefits of Running with Brock Solutions’ SmartNotify Solution
SmartNotify can easily and cost-effectively be added to dedicated or common-use passenger processing systems to provide airports and airlines with numerous benefits, including:
- Improved passenger experience/increased customer satisfaction - Enhanced communications that make effective use of the latest mobile and web-enabled devices and engage customers, correlate positively with user friendliness and increased customer satisfaction.
- Enhanced reporting capabilities – Using information from SmartNotify’s advanced reporting capabilities, airlines and airports can gain insight into customer patterns and then tweak operations to provide a passenger experience based on optimized value and user-friendliness.
SmartNotify - (PDF)
