Support and Maintenance
Overview

Unexpected downtime can strike even the most reliable automation & controls systems. Downtime can occur as a result of:

  • Hardware failures
  • Operator errors
  • Power outages
  • Lightning

To minimize the impact on your operations, Brock Solutions provides the following technical service/maintenance support services:

  • Dedicated resources and guaranteed response times for support contracts.
  • 24x7x365 Coverage - On-site and remote services are available around the clock, including holidays.
  • Remote Support - Service personnel can provide support, analyse and resolve problems via telephone and/or electronically via secure internet connection within minutes of receiving a call.
  • Escalation Management - Established escalation procedures enlist application specialists with Brock to ensure problems get resolved ASAP.

Our support includes all types of controls and software automation systems including:

  • Databases and Reporting Systems
  • Manufacturing Execution Systems (MES)
  • Controls Networks
  • Programmable Logic Controllers (PLCs)
  • Distributed Control System (DCS) controllers
  • Drives & Drive Controls Systems
  • Human Machine Interfaces (HMI)

US/CAN Toll Free:1-877-702-7625 - Toll: +1-519-571-1522 - info@brocksolutions.com - Contact Form


Support and Maintenance