High-Tech OperationsÂ
From increasing volumes and labor shortages to rapidly evolving and interconnected technologies, your business is changing, and so are your operational needs. Built around your business’s specific needs and goals, High Tech Operations empowers you to confidently move into a future where you can best serve your customers while achieving your most ambitious operational goals.
Our Approach
Unlike the traditional “break-and-fix” approach to operations and maintenance, High Tech Operations “prevent-and-preserve” approach enables you to reduce costs and improve efficiencies by leveraging our knowledge of your systems and operations to implement scalable, value-focused engineering solutions that result in ongoing savings to your bottom line.
How We Can Help
When you partner with Brock Solutions for High Tech Operations, you get more than basic support and maintenance. We become an extension of your team to provide advice and guidance on various issues, from system inefficiencies to ineffective business processes that slow down operations and negatively impact your bottom line.
Leveraging over 35 years of in-depth experience working with businesses like yours, we can help you better manage risks and anticipate challenges by leveraging our technological innovation, industry expertise, and broad knowledge of your business operations. We partner with your organization to build upon our existing incident response engagements and become an essential part of your day-to-day operations.
Don’t just keep your operations running. Make them run better.
Consolidate Service Roles
Reduce Manual Touchpoints
Eliminate Technology Obsolescence
Improve Operational Efficiencies
Incident Response & Resolution
You can’t always predict when a system will go down, but when it does, we’ll be ready to respond.
Whether a power outage or a system failure, unexpected downtime can devastate your operations and cut millions off your bottom line. Minimize operational disruptions, maximize recovery time and prevent issues from recurring with guaranteed response times from our 24×7 remote support desk and dedicated on-site Brock resources. Our highly skilled engineers can quickly triage issues, identify resolutions and perform root-cause analyses to prevent them from happening again.
Reduce incident response resolution times by at least 25%.
Avoid cyberattacks and breaches that can cost your business millions.
Cybersecurity
We’ll manage the cybersecurity requirements for your operational technology so you don’t have to.
Cybersecurity isn’t just a buzzword – it’s a necessity. New threats emerge every day, and older ones are constantly evolving. Get ahead of threats and ensure compliance with evolving regulatory regulations by working with us to distill your cybersecurity needs into a clear set of priorities. Our cybersecurity strategies comply with numerous public mandates, including Australia Essential 8, CIS 16, CISA, and those from the TSA.
Preventative Maintenance
We’ll help you be smarter at maintaining your systems so you can improve their reliability and efficiency.
 From simple check-ups and repairs to more complex efforts that involve extensive testing and diagnostics, operational equipment is constantly evolving, and so should the way you maintain it. Identify potential system issues before they become problems and avoid costly repairs from unexpected breakdowns by streamlining your maintenance processes based on data gathered from your operations.
Save up to 2-5x on system maintenance costs.
Save up to 25% on staffing and labor with analytical optimizations.
Performance Analytics
We’ll help you get the most out of your systems, so you can get the most out of your business.
As your operations become more automated, it’s crucial to measure the performance of your systems so you can identify issues and take corrective actions before they affect your bottom line. Pinpoint bottlenecks and areas for improvement and find out what your systems are capable of by leveraging the power of data to gain a complete picture of your systems’ functioning.
Continuous Improvement
Leverage your technological investments to improve overall operational performance.Â
You’ve got the data, you know what needs improvement, and now it’s time to start making things run better. Leverage quantitative and qualitative insights to improve system performance and reliability and make valuable improvements to your processes without waiting for approvals or new funding.Â
Identify system vulnerabilities and improve performance efficiency by up to 20%.
We’ll manage the entire process, so you can focus on your business.Â
System Governance
We’ll help you ensure your initiatives are deployed, embraced, and scaled for maximum ROI.
Keeping track of system improvements can be challenging, especially when working with large volumes of data. Reduce the need for management, training, and recruiting and ensure that projects are executed as planned by partnering with Brock Solutions for a cohesive, fully managed, integrated approach to your business processes.
Airports and Airlines
reduction of manually handled bag touchpoints per month
dollars in estimated annual labor savings
%
reduction in bags to manual encode across three terminals
Manufacturing
value delivered through High Tech Operations
savings in labor and training costs
%
increase in overall operational effectiveness
Airports and Airlines
reduction of manually handled bag touchpoints per month
dollars in estimated annual labor savings
%
reduction in bags to manual encode across three terminals
Manufacturing
value delivered through High Tech Operations
savings in labor and training costs
%
increase in overall operational effectiveness
Airports and Airlines
reduction of manually handled bag touchpoints per month
dollars in estimated annual labor savings
%
reduction in bags to manual encode across three terminals
Manufacturing
value delivered through High Tech Operations
savings in labor and training costs
%
increase in overall operational effectiveness
"Even with increasing volumes and stress, our bag systems have been able to keep up and perform with all the improvements made. Thanks to Brock, our systems are running faster and more effectively. This has been the best summer in 15 years!
Managing Director, Baggage Operations
Large Domestic Airline
Don’t Let Your Operations Fall BehindÂ
Through an initial engagement with your stakeholders, we can help you choose a customized support solution from a menu of services that can be tailored to your operational landscape.