In the multi-faceted world of the aviation industry, the importance of having a means to monitor the real-time baggage and passenger processing performance of airport and airline systems cannot be overstated.  Being able to monitor the status and performance of all systems within an airport is crucial to correcting issues before they can negatively impact live operations.  Understanding these areas of concern allows airports and airlines to identify and analyze system trends in order to prioritize improvement initiatives, including specific events and factors contributing to an airline’s Mishandled Baggage Ratio (MBR). Brock Solutions has enhanced our industry-leading SmartSuite Enterprise technology with new business analytics and performance monitoring software, providing information about the “What, Where, How, and Why” of system operations in order to answer the most important question: “What Next?”