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Baggage & Cargo Processing

Our Approach

We make technology drive business value with cutting-edge solutions that are powerful enough for the demands of today and flexible enough for a dynamic future. Our quick-to-value, simple to use solutions automate labor intensive tasks, reduce operating costs and drive performance improvements.

Our solutions provide measurable business value to airports and their stakeholders. We support operations for some of the largest and busiest airports and airlines in the world. 

We Can Help

If your airport or airline requires baggage or passenger solutions, be it in enterprise-wide management, interline management, sortation systems, or controls replacement, we can help.

We support ramp operations at some of the biggest and busiest hub terminals and airports, and for a number of the world’s largest airlines.

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Our comprehensive Baggage Reconciliation System (BRS) for airports, airlines, and ground handlers.

Equip your bag room and ramp staff with the latest technology for tracking baggage, reduce mishandled and delayed bags, and improve overall bag room performance whilst ensuring compliance to security requirements and industry regulations such as IATA753. 

Reconciliation

Reconcile passengers and checked bags with real-time validation supporting positive passenger bag match departure protocols.

Tracking

Track and validate the locations and actions of handlers as they move bags throughout the airport.

Recovery

Rapid reflight of delayed baggage including updates to industry tracing systems using mobile or desktop devices.

Grouping

Configure bag groups with specific validation rules and preform tracking, validation, and bulk actions for bags in the group.

SmartBag Reconciliation

Baggage Services Office

Provide agents with user-friendly tools to streamline the process of reuniting passengers with delayed baggage and gives passengers self-service options for reporting arranging the delivery of mishandled baggage.

Load Planning Integration

Enforce the load plan and sends real-time bag count information to the Weight and Balance system.

SmartSuite Enterprise is a cloud based solution
SmartSuite Enterprise is a web based solution accessible on any device
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Baggage Reconciliation System

Major airline reported

Annual savings

in lost claims

SmartSuite Enterprise is a cloud based solution
SmartSuite Enterprise is a web based solution accessible on any device
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LITE

For smaller operations, Bring your own Device BRS

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Streamline your Baggage Induction Process.

With three configurations available to suit your needs SmartDrop can meet any physical lobby layout requirements without compromising passenger process flow. Any SmartDrop configuration can be implemented individually or in any combination, at any number of locations, while centralizing data for increased visibility into operations.

%

of Passengers

expect to wait

under
3 mins

– IATA global passenger survey ➜

Our Agent Bag Drop inducts bags in

under
10 seconds

SmartSuite Enterprise is a cloud based solution
A Self Serve Bag Drop Machine Graphic
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Automated Baggage Activation

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Cargo Management and Weight & Balance Integration.

SmartLoad assists with the tracking of cargo and other barcoded commodities throughout an airline’s organization. In addition, our automated Weight and Balance (WAB) solution can shave 2-3 minutes off the critical flight close-out process to help your teams achieve on-time performance and ensure 100% accuracy. Ensure flights are loaded according to your WAB plan by integrating with your WAB system and SmartBag.

Major airline reported closeout saving

Minutes per turn

SmartSuite Enterprise is a cloud based solution
SmartSuite Enterprise is a web based solution accessible on any device
SmartLoad Logo

Cargo Management and Weight & Balance Integration

Major airline reported

Monthly savings in operating costs

Did You Know?

With SmartSuite Enterprise you can have a consolidated real-time view of all your data from Brock Solutions and other sources.

SmartSuite Enterprise is a cloud based solution
SmartSuite Enterprise is a web based solution accessible on any device
SmartSuite Enterprise Logo Red

Eliminate Blindspots in Your Baggage Operations

Learn more ➜

Operations & Enterprise Management

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Operations & Enterprise Management
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Enterprise

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SmartConnect

Baggage Handling Systems         

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SmartSort

Passenger Monitoring & Processing

Learn More ➜
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SmartClear

Baggage & Cargo Processing

Learn More ➜
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SmartDrop

SmartBag Icon

SmartBag

SmartLoad Icon

SmartLoad

SmartSuite Empowers Our Clients

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Smart Solutions

What Is SmartSuite? Simple Solutions that inspire meaningful change
Airports Baggage Handling Systems, Bag Drop Solutions, BRS, and more
Airlines Baggage Management Systems, BRS, Passenger Notifications, and more

Ground Handlers & Smaller Operations

BRS, Bag Tracking, and more

Featured Solutions

SmartSuite Enterprise

Enterprise-wide baggage management. See Everything, through a single pane of glass.

SmartSort

Proven, accurate sortation software and HLC

SmartBag

Reconciliation, tracking, and recovery

SmartLoad

Cargo reconciliation and tracking

See All Solutions ➜

Discover

Touchless Passenger Monitoring & Processing
Operations & Enterprise Management
Baggage Handling Systems
Passenger Monitoring & Processing
Baggage & Cargo Processing

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