The More You Scan, The More You Know.

SmartBag is a comprehensive Baggage Reconciliation System (BRS) for airports, airlines, and ground handlers. It provides bag room and ramp staff with the latest technology for tracking baggage, reducing mishandled and delayed bags, and improving overall bag room performance.

SmartBag can be deployed on hand held terminals provided by Brock, and is also available in a “bring-your-own-device” format, where a client provides their own mobile devices to run the application. SmartBag has three main functions that can be implemented together or individually; reconciliation, recovery, and tracking.

For Airports & Airlines

With SmartBag, Southwest Airlines reduced mishandled bags across their entire network by over 30%.

SmartBag Reconciliation

SmartBag Reconciliation

SmartBag’s proven and reliable Baggage Reconciliation System (BRS) functionality, reconciles passengers and checked bags by providing baggage handlers with a clear indication of which bags have authority to be loaded onto the aircraft.

An innovative alerting system sends notifications to hand-held terminals when a bag needs to be loaded or offloaded.

Detailed operations dashboards track loading exceptions and issues so they can be corrected prior to flight closure. If a bag needs to be offloaded, SmartBag Reconciliation provides detailed information on the location of the bag, allowing it to be promptly removed from the aircraft.

SmartBag Reconciliation

SmartBag Recovery

Quickly and easily reflight delayed baggage, so airlines can reconnect bags with passengers at their specified destinations as efficiently and cost-effectively as possible. Updated bag messages (i.e. BSMs) and tracer service updates (i.e. SITA WorldTracer messages) are sent in real-time.

Hand-held terminals and mobile printers allow the agent to apply overlays with updated fight information to the bag tags in the field.

SmartBag Reconciliation

SmartBag Tracking

Scan incoming and outgoing bags to view bag specific information including inbound flight number, remaining time to connecting flight (with Hot Bag indication), and assigned gate for the bag’s outbound flight.

In addition, each scan creates a data point in the SmartSuite Database, establishing a detailed transaction history for each bag.

SmartBag Lite

SmartBag Lite

An infrastructure-free, “bring-your-own-device” option for rapidly deploying a reliable Baggage Reconciliation System, anywhere.

Learn more about our Baggage Processing & Tracking solutions

SmartSuite Enterprise is a cloud based solution

Real-Time Weight and Balance Integration

SmartSuite Enterprise is a cloud based solution

Cargo Reconciliation & Tracking

More on Baggage & Cargo Processing

Creating an accurate record of all baggage and cargo being loaded onto a flight is key to enforcing security procedures, improving on-time performance, and achieving compliance with industry regulations such as IATA Resolution 753.  Brock has grown into an industry leader in the baggage and cargo reconciliation space, and our software is now used by some of the largest airports and airlines in the world.

Read more about our Baggage & Cargo Processing modules:

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Smart Solutions

What Is SmartSuite? Simple Solutions that inspire meaningful change
Airports Baggage Handling Systems, Bag Drop Solutions, BRS, and more
Airlines Baggage Management Systems, BRS, Passenger Notifications, and more

Ground Handlers & Smaller Operations

BRS, Bag Tracking, and more

Featured Solutions

SmartSuite Enterprise

Enterprise-wide baggage management. See Everything, through a single pane of glass.


Proven, accurate sortation software and HLC


Reconciliation, tracking, and recovery


Cargo reconciliation and tracking

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Touchless Passenger Monitoring & Processing
Operations & Enterprise Management
Baggage Handling Systems
Passenger Monitoring & Processing
Baggage & Cargo Processing

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