With SmartBag, Southwest Airlines reduced mishandled bags across their entire network by over 30%.
SmartBag’s proven and reliable Baggage Reconciliation System (BRS) functionality, reconciles passengers and checked bags by providing baggage handlers with a clear indication of which bags have authority to be loaded onto the aircraft.
An innovative alerting system sends notifications to hand-held terminals when a bag needs to be loaded or offloaded.
Detailed operations dashboards track loading exceptions and issues so they can be corrected prior to flight closure. If a bag needs to be offloaded, SmartBag Reconciliation provides detailed information on the location of the bag, allowing it to be promptly removed from the aircraft.
Quickly and easily reflight delayed baggage, so airlines can reconnect bags with passengers at their specified destinations as efficiently and cost-effectively as possible. Updated bag messages (i.e. BSMs) and tracer service updates (i.e. SITA WorldTracer messages) are sent in real-time.
Hand-held terminals and mobile printers allow the agent to apply overlays with updated fight information to the bag tags in the field.
Scan incoming and outgoing bags to view bag specific information including inbound flight number, remaining time to connecting flight (with Hot Bag indication), and assigned gate for the bag’s outbound flight.
In addition, each scan creates a data point in the SmartSuite Database, establishing a detailed transaction history for each bag.
SmartBag Baggage Services Office
Provide agents with a user-friendly tool to streamline the process of reuniting passengers with delayed baggage and give passengers self-service options for reporting and arranging the delivery of their mishandled baggage. This eliminates the need for waiting in line to speak to an agent and allows airlines to reduce their physical space at airports and streamline resources.
Configure bag groups with specific validation rules and preform tracking, validation, and bulk actions for bags in flexible groups. The flexibility of Grouping allows for higher visibility of baggage on the ramp and throughout the airport.
SmartBag Load Planning Integration
Ensure all flights are loaded according to the Weight and Balance (WAB) plan. Real-time load exceptions alert users as bags and cargo are loaded to ensure that the weight and balance plan for the flight is not exceeded.
Baggage and cargo counts are updated in in real-time as flights are loaded, eliminating the need for manually updating the WAB system.
An infrastructure-free, “bring-your-own-device” option for rapidly deploying a reliable Baggage Reconciliation System, anywhere.