With SmartBag, Southwest Airlines reduced mishandled bags across their entire network by over 30%.
SmartBag’s proven and reliable Baggage Reconciliation System (BRS) functionality, reconciles passengers and checked bags by providing baggage handlers with a clear indication of which bags have authority to be loaded onto the aircraft.
An innovative alerting system sends notifications to hand-held terminals when a bag needs to be loaded or offloaded.
Detailed operations dashboards track loading exceptions and issues so they can be corrected prior to flight closure. If a bag needs to be offloaded, SmartBag Reconciliation provides detailed information on the location of the bag, allowing it to be promptly removed from the aircraft.
Quickly and easily reflight delayed baggage, so airlines can reconnect bags with passengers at their specified destinations as efficiently and cost-effectively as possible. Updated bag messages (i.e. BSMs) and tracer service updates (i.e. SITA WorldTracer messages) are sent in real-time.
Hand-held terminals and mobile printers allow the agent to apply overlays with updated fight information to the bag tags in the field.
Scan incoming and outgoing bags to view bag specific information including inbound flight number, remaining time to connecting flight (with Hot Bag indication), and assigned gate for the bag’s outbound flight.
In addition, each scan creates a data point in the SmartSuite Database, establishing a detailed transaction history for each bag.
An infrastructure-free, “bring-your-own-device” option for rapidly deploying a reliable Baggage Reconciliation System, anywhere.
More on Baggage & Cargo Processing
Creating an accurate record of all baggage and cargo being loaded onto a flight is key to enforcing security procedures, improving on-time performance, and achieving compliance with industry regulations such as IATA Resolution 753. Brock has grown into an industry leader in the baggage and cargo reconciliation space, and our software is now used by some of the largest airports and airlines in the world.
Read more about our Baggage & Cargo Processing modules: