Almost every passenger traveling today encounters self-service options throughout their journey. However, most airlines have not yet implemented full baggage tracking and notifications for passengers. As a result, many passengers still face major stressors in their...

SmartSuite has come a long way since our first product was created way back in 1996. With over 20 years of product development and more than 150 members on the SmartSuite team today, we have continuously been expanding the capabilities of our product offerings. What...

In a complex airline or airport environment, it isn’t necessarily practical or efficient to share data using disparate communication paths between your systems. While integrating systems to share data would provide significant operational benefits, implementing this...

Computerized Management Maintenance Systems (CMMS) are used to facilitate the processes of maintenance operations by assigning preventative and corrective work orders when machines need to be repaired. However, these systems typically lack real-time data from IT or OT...

For many airports, having checked baggage accepted early by the airline or transferred with long layovers can create issues for storage due to space constraints in the bag room. Airports without an automated Early Bag Store often end up manually managing piles of bags...

After a challenging few years for aviation, the world’s biggest airport conference and exhibition, Passenger Terminal Expo, is back, and Brock Solutions is proud to be exhibiting at the event this year! At PTE, we’ll be showcasing some of our latest SmartSuite...

For many passengers, waiting at baggage claim and wondering if their bags will arrive on time, or even at all, can be a major stressor to their travel experience. Passengers are typically left in the dark about where their baggage is once they leave it at the bag drop...

​The labour shortage has created strain within the industry and many airlines are looking to modernize with digital solutions to prepare for the next wave of travellers and baggage. However, each airline has their own unique challenges to overcome and therefore...

You have prepared for this next wave of travelers, and you are ready for them!  But unfortunately, you can’t control every situation.  Travel disruptions are part of our reality, and bags will miss their flight.  The key is resolving issues as smoothly and efficiently...