Traditional baggage information displays are often limited in the information that they can provide to baggage handlers as they load flights, and generally do not include information on the current location of bags. Separate displays are required for Customs Recalls, resulting in baggage handlers having to check multiple sources in order to get a clear picture of the load progress for each flight, as well as whereabouts for each bag.

Brock’s new SmartSuite Baggage Information Displays (BIDs) software provides an integrated view of bag loading progress that uses industry standard messaging to incorporate a variety of information from multiple systems (e.g. sortation, BRS, Customs recall systems). Baggage handlers are now provided with the following data as they load each flight:

  • Flight information – flight number, destination, aircraft type, fin number
  • Departure information – Departure time, status, gate number, drive time to gate
  • Expected bag information – Total expected, local vs. transfer
  • Load progress information – Loaded count, not loaded (by local vs. transfer), bags in sorter and on lateral, percent loaded

SmartSuite BIDs provides information about each bag’s location in the sortation system, allowing for situational awareness and decision making in order to reduce mishandled bags. The displays also provide visibility into recalled bags (i.e. bags that need to be delivered to Customs for inspection), allowing handlers to locate recalled baggage quickly and efficiently. The displays include a “gamified” element, where a customizable visual indicator (e.g. a fireworks display) is played to notify handlers when scanning for a flight is complete.

Lateral Displays 2021 – 100% Compliance Reached

SmartSuite BIDs brings increased awareness to the location of bags to be loaded for each flight, and reduces infrastructure costs by combining information from multiple systems, thereby requiring fewer displays in the bag room. Readability of displays is improved, matching the bag room process flow. The system is completely web-based and cloud-hosted, and is fully integrated with Brock’s SmartSuite Enterprise software to provide additional depth of data. An initial single-airline pilot of the SmartSuite BIDs at Toronto Pearson International Airport (YYZ) resulted in an astonishing decrease in missed bags of over 50%. The system is now being promoted to a full airport-wide production deployment for any airline looking to take advantage of the improved access to information.

The SmartSuite BIDs system is now available for deployment at any airport. To learn more about SmartSuite BIDs, get in touch with one of our SmartSuite Experts!

 

About Brock Solutions

Brock Solutions works with Airports, Airlines, Manufacturers, Shipping Lines, Terminal Operators, Water Authorities, and Warehousing/Distribution centers all over the world. We provide industry-leading automation projects, software solutions, sustainment and consulting services that reduce operating costs and extend the life of existing systems, universally improving operations in a way that drives measurable value for each and every one of our customers.

We provide Powerful Systems that are Simple to use and inspire Meaningful Change.

Smart Solutions

What Is SmartSuite?

Simple Solutions that inspire meaningful change

Airports

Baggage Handling Systems, Bag Drop Solutions, BRS, and more

Airlines

Baggage Management Systems, BRS, Passenger Notifications, and more

Ground Handlers & Smaller Operations

BRS, Bag Tracking, and more

Featured Solutions

SmartSuite Enterprise

Enterprise-wide baggage management. See Everything, through a single pane of glass.

SmartSort

Proven, accurate sortation software and HLC

SmartBag

Reconciliation, tracking, and recovery

SmartShip

Cargo reconciliation and tracking

See All Solutions ➜

Discover

Touchless Passenger Monitoring & Processing
Operations & Enterprise Management
Baggage Handling Systems
Passenger Monitoring & Processing
Baggage & Cargo Processing

Contact Us

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

15585

Subscribe to Our Blog

15585

Learn More About SmartMonitor

By registering below you will be added to the list of those interested in learning more about SmartMonitor. 

We will send any important news regarding SmartMonitor and reach out to schedule a demo for any interested parties.

15585

Download Now

A presentation on applying ITIL to the OT space
will be sent directly to your mailbox.

15585

Download Now

A link to the MES business case workshop will be
sent directly to your mailbox.